Australia-based Acquire BPO has acquired Shore Solutions, one of the fast-growing business process outsourcing companies (BPO) in the Philippines. The size of the deal, which involves a complete buyout of Shore Solutions, was not disclosed.
This a second investment by the contact centre operator, in a Philippine firm, in less than 12 months. Earlier this year, the Australian BPO had acquired a stake in 3D animation company Animation1.
According to Acquire, the the investment in Shore will give the company, a full suite of outsourcing operations for major corporations across Asia, Australia, the United States, and United Kingdom.
With four office locations in Metro Manila and 2000 employees, Shore’s expertise involves human resource outsourcing (HRO), knowledge process outsourcing (KPO), including IT and professional services. The 100% acquisition of shore has brought Acquire’s total employees strenght to about 7000, worldwide.
Scott Stavretis, CEO of Acquire BPO and Shore Solutions, said Shore’s portfolio as a value added reseller of SAP-SuccessFactors HCM cloud technology will further boost Acquire’s service offerings. “I am extremely pleased that the current executive directors of Shore, Darcy Lalonde and Jonathan Smith, have committed to the future of Acquire and Shore, leveraging the combined groups’ experience. Additionally, Acquire’s capital can enable them to continue the rapid expansion of Shore’s contact centre and BPO business,” Stavretis said.
Established in 2005 as a captive environment by two Australian entrepreneurs, Acquire now operates six state-of-the-art contact centers across Australia and the Philippines, providing services in telecommunications, banking and financial services, insurance, media, education and retail. These services include customer service, sales, technical support, retention, campaigns, network operations, back-office functions, software development and marketing services.