Tata-owned Indian online grocer BigBasket enters brick-and-mortar retail market

Photo: Reuters

Indian online grocery major BigBasket announced its foray into offline retail with the opening a new technology-driven, self-service ‘Fresho’ store in Bengaluru on Wednesday.

This brick-and-mortar store is part of the company’s vision to open 200 physical outlets pan India by 2023 and 800 by 2026, BigBasket said in a statement. The offline stores will offer high-quality products at extremely competitive prices, it added.

The newly-opened Fresho store in Bengaluru’s Basaveshwar Nagar was inaugurated by three farmers, who are a part of Bigbasket’s Farmer Connect programme.

Bigbasket – a Tata Enterprise, has adopted a channel-agnostic approach to connect with customers, the statement said. With Fresho stores, customers can handpick fresh fruits and vegetables as well as daily essentials like bread and eggs, it added.

For accessing the company’s entire range of over 50,000 products, they will place the orders online and collect them at the Fresho Stores at their convenience.

“Bigbasket has always striven to adopt a customer-first approach. This is where the ‘Fresho’ stores will be gamechangers in terms of making the buying of fruits, vegetables and groceries as seamless as cash transactions at ATMs. The stores will give access to the next 500 million customers who have not yet started buying grocery online and create a new significant growth opportunity for Bigbasket,” Bigbasket co-founder and CEO Hari Menon said.

He added that the company’s extensive ‘Farmer Connect’ programme will be utilised to supply produce for the stores. Under this programme, Bigbasket has partnered with over 30,000 farmers across the country to source fruits and vegetables directly.

“There is complete traceability for all fresh produce built in our supply chain which allows us to communicate details of the farmer for each product to our customers,” he said.

The Fresho stores merge the best of technology such as ‘Self-billing Counters’ integrated with video AI tools that enable customers to pick items of their choice and weigh them at the counter through automatic computer vision that can identify the items and generate bills accordingly. This brings in a seamless, convenient shopping experience for the buyers at the store.

Bigbasket offers online grocery retail services in 40 Indian cities, and serves 12 million customer orders per month. In 2020, Bigbasket reached the milestone of $1 billion in annual revenues.

The article was first published on livemint.com.

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In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

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  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
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  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.