India: Fintech firms need to model business around customer trust, privacy

As banks and financial technology (fintech) startups continue to collaborate and build tech-enabled financial products for India, they need to start reimagining their business models around customer trust and privacy. There is also a need for strong laws to enable creation of financial products without compromising user trust, said banking and fintech experts during a panel discussion at the Mint Fintech Summit 2019 held in Bengaluru last month.