India: Freshworks to expand in US on demand from small, medium businesses

Girish Mathrubootham, founder and CEO, Freshworks. Photo: SaiSen/Mint

Chennai and California-based Freshworks Inc. is ramping up its US operations amidst reports of a possible initial public offering (IPO) in the next two years or so. The software-as-a-service (SaaS) unicorn sees opportunities in the buoyant small and medium businesses (SMB) segment in the US, that is looking for customized solutions, according to a top official.

Last week, Freshworks announced the opening of its second US office in Denver and said it would hire over 100 sales and solution engineers. While the majority of its 2,500-strong employee base is in India, the company is looking to increase its headcount in the US Freshworks’ chief marketing officer David Thompson, in an interview said that the customer engagement software company is looking to cater to the growing demand from the SMB and enterprise segments in the US and is also looking for acquisitions that will enhance its offerings.

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