Sequoia-backed SaaS unicorn Freshworks acquires India-based cloud firm Flint

Photo: Freshworks

Freshworks, a California and Chennai-based customer engagement software maker, announced that it has acquired India-based IT orchestration and cloud management platform Flint.

The announcement did not disclose financial details of the acquisition. Freshworks said the deal is its third in the past year, following Natero Inc and AnsweriQ Inc, which bolstered the capabilities of the companies artificial intelligence engine Freddy AI.

The acquisition is expected to provide IT teams the capabilities to better manage hybrid infrastructure, optimise most, and automate employee workflows, Freshworks said.

Flint co-founders Ankur Gakkhar and Abhishek Pande will now lead Freshworks’s automation and cloud management product team and the platform and technology integration effort, respectively.

Freshworks said its Freshservice platform already helps organisations optimize their IT services and operations and the addition of Flint’s intelligent automation and cloud computing capabilities gives IT teams “the agility to quickly adapt to the needs of an increasingly remote workforce”.

“IT automation is vital to help accelerate the transition to a remote workforce and resolve service issues faster,” said Freshworks chief product officer Prakash Ramamurthy.

He said Freshworks also felt the pressure of today’s remote environment as the coronavirus pandemic forced the company to go from 13 workplaces to more than 3,000 home offices in a matter of days.

Established in 2010, Freshworks enables small and medium businesses to support customers through e-mail, phone, website, and social networks.

A significant portion of the company’s revenue comes from small enterprises in the US. Apart from India, Freshworks has offices in the UK, Germany, and Australia, and counts NHS, Honda, Rightmove, Hugo Boss, and Citizens Advice among its clients.

The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Freshworks has also acquired at least 10 firms since 2015.

In November 2019, the company raised $150 million in Series H round of funding at a post-money valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Accel.

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Following vacancies can be applied for (only in Singapore).   

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Singapore Reporter/s

In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

Following vacancies can be applied for (only in Singapore).   

  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
  • A reporter who can get behind the scenes and reveal how funding rounds are put together, or why they’ve failed to materialise. She/he in this role will largely focus on long-format stories. 
  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.