The announcement did not disclose financial details of the acquisition. Freshworks said the deal is its third in the past year, following Natero Inc and AnsweriQ Inc, which bolstered the capabilities of the companies artificial intelligence engine Freddy AI.
The acquisition is expected to provide IT teams the capabilities to better manage hybrid infrastructure, optimise most, and automate employee workflows, Freshworks said.
Flint co-founders Ankur Gakkhar and Abhishek Pande will now lead Freshworks’s automation and cloud management product team and the platform and technology integration effort, respectively.
Freshworks said its Freshservice platform already helps organisations optimize their IT services and operations and the addition of Flint’s intelligent automation and cloud computing capabilities gives IT teams “the agility to quickly adapt to the needs of an increasingly remote workforce”.
“IT automation is vital to help accelerate the transition to a remote workforce and resolve service issues faster,” said Freshworks chief product officer Prakash Ramamurthy.
He said Freshworks also felt the pressure of today’s remote environment as the coronavirus pandemic forced the company to go from 13 workplaces to more than 3,000 home offices in a matter of days.
Established in 2010, Freshworks enables small and medium businesses to support customers through e-mail, phone, website, and social networks.
A significant portion of the company’s revenue comes from small enterprises in the US. Apart from India, Freshworks has offices in the UK, Germany, and Australia, and counts NHS, Honda, Rightmove, Hugo Boss, and Citizens Advice among its clients.
The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Freshworks has also acquired at least 10 firms since 2015.
In November 2019, the company raised $150 million in Series H round of funding at a post-money valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Accel.