<article><a href="https://www.dealstreetasia.com/tag/GGVCapital/">GGV Capital</a>-backed customer service platform Gladly has raised $50 million in Series D funding from a number of new and existing investors, according to an official release.</article>

<a href="https://www.dealstreetasia.com/tag/GGVCapital/">GGV Capital</a>-backed customer service platform Gladly has raised $50 million in Series D funding from a number of new and existing investors, according to an official release.
Australia&#8217;s sovereign wealth fund Future Fund and Glynn Capital joined the round as new investors while return backers Greylock Partners, GGV Capital, and New Enterprise Associates also participated.
The latest round brings San Francisco-headquartered Gladly’s total funding raised to $118 million.
&#8220;The additional investment reflects the increasing demand to bring the focus back on customers and the need for companies to have a more innovative alternative to the legacy, ticket and case-based technology that runs most of today’s customer service operations,&#8221; the company said in a statement.
Led by CEO Joseph Ansanelli, Gladly claims to enable customers and customer service agents to communicate seamlessly, regardless of the platform or channel being used. The company also announced the addition of TUMI, Godiva and JetBlue to its clientele.
GGV Capital recently raised $1.88 billion for new funds. This includes $1.36 billion for the firm’s main funds, $460 million for GGV Discovery II focused on seed and early-stage opportunities, and $60 million for the GGV Capital VII Entrepreneurs Fund consisting largely of company founders as LPs.
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Future Fund and Glynn Capital joined the round as new investors while return backers Greylock Partners, GGV and New Enterprise Associates also participated.

GGV Capital-backed Gladly raises $50m in Series D round

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GGV Capital-backed Gladly raises $50m in Series D round

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