India: Is OYO Rooms is alienating customers due to misplaced priorities?

OYO Rooms founder Ritesh Agarwal. Photo: Ramesh Pathania/Mint

On 24 January, Manoj Thelakkat, a Bengaluru-based recruitment professional, took to social networking platform Facebook to share his experience of being an OYO Rooms customer. The roughly 1,400-word post, headlined ‘The Ordeal called OYO Rooms’, details his frustrating experience of first being denied a pre-paid room at a Mumbai hotel, OYO’s shoddy customer service when contacted for a solution and, ultimately being checked into a room that (going by the photos posted) was uninviting, to put it mildly.

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In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

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  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
  • A reporter who can get behind the scenes and reveal how funding rounds are put together, or why they’ve failed to materialise. She/he in this role will largely focus on long-format stories. 
  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.