Malaysia’s app-based ride sharing services company GrabTaxi officially kicked off its courier business in the Philippines covering key cities within Metro Manila.
Called GrabExpress, the delivery service can be accessed via the GrabTaxi app.
GrabExpress head Angeline Tham said that the company has conducted pilot testings of the beta version for the past few months and is confident that it can provide a hassle-free delivery service for personal or business needs.
“When GrabExpress was conceptualized, the first customers we had in mind were the small businesses that we could help. As a tech company, we want to enable e-commerce and broaden the reach of these startup businesses,” Tham said.
The new courier service allows one to send documents, parcels, gifts, among others. A person can even ask the rider to purchase items under P1000. After confirming the booking, the sender and the recipient can track the package’s status and whereabouts in real-time.
“If you’re a small business, you can partner with them to deliver your products to your customers like clothes, juices or phone accessories. It is an on-demand delivery service where the rider comes to you immediately upon booking confirmation, gets the package, and then delivers it right away to your recipient,” GrabExpress said in its statement.
The key cities that GrabExpress now covers in Metro Manila are Alabang, Makati, Mandaluyong, Manila, Marikina, Pasig, Pateros, Pasay, Paranaque, San Juan, Taguig and Quezon City districts 1, 3, 4 and 6.
According to Tham, the “riders are trained to handle the parcels with care and we also provide insurance for unforeseen circumstances.”
GrabTaxi Philippine country marketing head Khriz Lim told DEALSTREETASIA that locally they have created a special team as part of the multi-million dollar investment in safety features of their cab-hailin service the GrabCar.
GrabCar serves as GrabTaxi’s complementary service that enables users to book accredited private cars through the GrabTaxi app.
“Part of our special team are people with military backgrounds, and we even built a stronger social media team. And so at times when people will send a message to us on Facebook, call or tweet us, we respond immediately and customers are happy,” Lim said. “Part also of the plan is to develop more our system, improve further the app like what features do we need to assure the safety of both passengers and drivers.”
Lim added GrabTaxi has rolled up 100 per cent the new version of the GrabCar app and the iOS version will soon follow suit.
Only last May, the Philippines became the first country to “legalize” app-based ridesharing services. The country’s Department of Transportation and Communications’ (DOTC) have included GrabTaxi and its competitors as one of the new categories in the Philippine transport system.