Future of financial services is algorithmic, experience-centric: PayPal CTO Shivananda

Sri Shivananda, PayPal’s Chief Technology Officer. Image sourced from PayPal Inc.

PayPal Holdings Inc.’s digital payments platform is available in more than 200 markets worldwide and used by 227 million active account holders. Sri Shivananda, senior vice president and chief technology officer of the company, is a geek at heart who earlier worked at eBay Inc. as a software engineer and rose up the ranks to become vice president of global platform and infrastructure. He will be speaking at EmTech India 2018—an emerging technology conference organized by Mint and MIT Technology Review—on 8 March in Gurgaon. In an email interview, Shivananda talks about the dynamic digital payments market and the impact of emerging technologies such as artificial intelligence (AI) and blockchain. Edited excerpts:

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