Singapore’s state investment arm Temasek Holdings has led the $50-million Series C funding round in San Francisco-based Puls Technologies Inc, a provider of end-to-end technical support services to owners of devices in the US.
Founded in 2015, Puls Technologies connects consumers with skilled technicians to service smart technology devices. It uses a “proprietary technology” platform to match customers with the right technician that will address service requests within 60 minutes
The startup said its nationwide network now includes 2,500 professionals in more than 50 US metro areas, providing same-day installation and repair for more than 200 high-growth products, including smartphones, big screen TVs, HD antennas, garage door openers, and smart home devices.
The company cited a report that forecasts the use of 11 billion connected devices globally by the end of this year. The figure is forecast to double by 2020, when the average household will have 50 connected devices, creating an explosive need for integration, support, and repair services.
Puls believes that no smart device users should have to drive across town and stand in line to speak to an expert or wait for hours at home for technicians to arrive.
“Puls is fixing the entire service industry to be seamless, rapid, and reliable. We will be the single point-of-contact, 24/7, and the only brand you need for anything with an ‘on’ switch,” said Eyal Ronen, Puls co-founder and CEO.
The funding round brings the company’s total fundraising to more than $90 million to date. In August 2017, Puls announced a $25-million Series B.
“The new investment will fuel Puls’ bold vision to transform the service industry by bringing frictionless support to the full life cycle of every device or appliance,” the company said.
Puls is headquartered in San Francisco with offices in San Diego and Tel Aviv.