Online travel agency clashes with tour operators as it seeks more control

Photo: Pixabay

Online travel agency Group Ltd. has been embroiled in a brouhaha with tour group operators on its platform since the company moved to take control of customer service and contracting and exert greater control over pricing.

It’s a move that merchants say could give the travel giant a bigger cut of profits — but one that risks driving them into the arms of a growing number of alternative platforms.

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