The leaders of big tech firms these days are fighting fires on all fronts. Misconduct scandals, security breaches, falling share prices. When these issues become public knowledge, I admit I experience a bit of Schadenfreude. Who doesn’t like to see a billionaire CEO get grilled?
On the other side of the platform (that’s what these types of companies are often called because they allow other businesses to “dock” onto their IT infrastructure), there’s us, the users. And we’re no angels either.