The deal is expected have a close before the end of 2018. Post acquisition, Trusource Labs will maintain its headquarters in Texas and continue delivery solutions in the US and Europe.
“Trusource Labs rounds out our delivery capabilities into product and help desk experiences, and Everise will strengthen these by infusing many of the technological innovations our teams have developed to benefit the end user ultimately,” said Sudhir Agarwal, CEO of Everise.
The acquisition of Trusource Labs is the third major deal for Everise, according Agarwal.
Two months ago, Everise acquired Hyperlab, a leading AI company in Southeast Asia that provides virtual assistants for brands. Everise owns CustomerContactChannels, a U.S.-based outsourced provider of customer relationship management solutions that leverages AI for its customer service.
It also co-owns Globee, which owns and operates a global business service centre in Malaysia, focusing on global clients looking for a multi-lingual solution.
Alton Martin, co-CEO of Trusource, will remain with the company and will work closely with sister companies C3, Hyperlab and Globee under Everise.
Martin said, the acquisition will give Truscource the edge they need to transform their user experiences further.
“The near-term synergies we have identified will offer meaningful value to our client base, and we know this value will continue to grow exponentially over time,” said Martin.