Singapore IT services player Everise acquires US-based Trusource Labs

A visual network of the Internet of Things (IoT)

Singapore-based Everise, a customer contact management service provider, is acquiring US-based Trusource Labs, a technical support team for Internet of Things (IoT), according to an announcement.

The deal is expected have a close before the end of 2018. Post acquisition, Trusource Labs will maintain its headquarters in Texas and continue delivery solutions in the US and Europe.

“Trusource Labs rounds out our delivery capabilities into product and help desk experiences, and Everise will strengthen these by infusing many of the technological innovations our teams have developed to benefit the end user ultimately,” said Sudhir Agarwal, CEO of Everise.

The acquisition of Trusource Labs is the third major deal for Everise, according Agarwal.

Two months ago, Everise acquired Hyperlab, a leading AI company in Southeast Asia that provides virtual assistants for brands. Everise owns CustomerContactChannels, a U.S.-based outsourced provider of customer relationship management solutions that leverages AI for its customer service.

It also co-owns Globee, which owns and operates a global business service centre in Malaysia, focusing on global clients looking for a multi-lingual solution.

Alton Martin, co-CEO of Trusource, will remain with the company and will work closely with sister companies C3, Hyperlab and Globee under Everise.

Martin said, the acquisition will give Truscource the edge they need to transform their user experiences further.

“The near-term synergies we have identified will offer meaningful value to our client base, and we know this value will continue to grow exponentially over time,” said Martin.

Also Read:

Startup Asia: she1K angel network launched; SparkLabs IoT comes to Singapore

Indonesian IoT startup eFishery raises $4m Series A from Wavemaker, others

IoT startup UnaBiz raises $10m Series A co-led by Japan’s KDDI, Engie

Singapore Reporter/s

In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

Following vacancies can be applied for (only in Singapore).   

  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
  • A reporter who can get behind the scenes and reveal how funding rounds are put together, or why they’ve failed to materialise. She/he in this role will largely focus on long-format stories. 
  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.

Singapore Reporter/s

In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

Following vacancies can be applied for (only in Singapore).   

  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
  • A reporter who can get behind the scenes and reveal how funding rounds are put together, or why they’ve failed to materialise. She/he in this role will largely focus on long-format stories. 
  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.