SaaS unicorn Freshworks acquires US-based AI startup AnsweriQ

Photo: Freshworks

Software-as-a-service (SaaS) unicorn Freshworks Inc. has acquired US-based artificial intelligence (AI) startup AnsweriQ Inc. for an undisclosed amount.

Freshworks said that AnsweriQ complements its own AI engine, Freddy. AnsweriQ’s chief executive officer (CEO) Pradeep Rathinam has joined Freshworks as its chief customer officer.

“The integration of AnsweriQ’s technology enhances our AI/ML capability in the customer engagement space and offers significant value to our customers,” said Girish Mathrubootham, Freshworks’ founder and CEO.

This acquisition is Freshworks’ second in less than a year. In May 2019, Freshworks acquired US-based customer success management software company, Natero, Inc.

AnsweriQ’s Seattle office expands Freshworks’ US footprint from San Mateo, California and Denver to the Pacific Northwest tech center, it said.

The Chennai- and California-based company now has more than 2,700 employees across 13 offices around the world.

In November 2019, Freshworks raised $150 million in a series H funding round led by Sequoia Capital, CapitalG, and Accel, at a valuation of $3.5 billion.

This article was first published on livemint.com.

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Following vacancies can be applied for (only in Singapore).   

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Singapore Reporter/s

In Singapore, we are looking to double our reporting team by this year-end to comprehensively cover the fast-moving world of funded startups and VC, PE & M&A deals. We want reporters who can tell our readers what is really happening in these sectors and why it matters to markets, companies and consumers. The ability to write precisely and urgently is crucial for these roles. Ideal candidates must have to ability to work in a collaborative, dynamic, and fast-changing environment. We want our new hires to be digitally savvy and ready to experiment with new forms of storytelling. Most importantly, we are looking for hard-hitting reporters who work well in a team. Collaboration and collegiality are a must.

Following vacancies can be applied for (only in Singapore).

Following vacancies can be applied for (only in Singapore).   

  • A reporter to track companies/startups that have raised private capital, and have the potential to become unicorns. SEA currently has over 40 companies with a valuation of over $100 million and under $1 billion.
  • A reporter who can get behind the scenes and reveal how funding rounds are put together, or why they’ve failed to materialise. She/he in this role will largely focus on long-format stories. 
  • A journalist to track special situations funds, distressed debt and private credit (from the PE angle) across Asia.